Return and Refund Policy

At Leafy Organics, we strive to ensure customer satisfaction with our high-quality organic products. However, if you are not completely satisfied with your purchase, we offer a return and refund policy in compliance with Indian consumer protection laws, including the Consumer Protection Act, 2019, and E-commerce Rules, 2020.

1. Eligibility for Returns & Refunds

  • Products must be returned within 7 days of delivery.

  • The product must be unopened, unused, and in its original packaging with all tags intact.

  • Perishable goods (such as fresh produce) are non-returnable unless damaged or defective.

  • Customized or personalized products are non-returnable.

2. Conditions for Returns

  • Damaged/Defective Products: If the product is damaged, defective, or incorrect, you must notify us within 48 hours of delivery with clear images/videos as proof.

  • Wrong Product Delivered: If you receive a wrong item, we will arrange a replacement or refund upon verification.

3. Return Process

  1. Contact Us: Email us at [leafyprofessional@gmail.com] or call [8667626631] within the eligible period.

  2. Return Approval: Our team will verify the request and provide a Return Authorization (RMA) number.

  3. Ship the Product: Pack the product securely and ship it to our return address (provided in the approval email).

  4. Inspection & Refund: Once received, we will inspect the product and process a refund or replacement within 7-10 working days.

4. Refund Options

  • Refund Mode: Refunds will be issued via the original payment method (credit/debit card, UPI, net banking, etc.).

  • Processing Time: Refunds may take 7-14 working days, depending on your bank/payment gateway.

  • No Cash Refunds: For COD (Cash on Delivery) orders, refunds will be processed via bank transfer.

5. Non-Returnable Items

  • Perishable goods (fruits, vegetables, dairy, etc.)

  • Products without original packaging or tags

  • Items damaged due to misuse or mishandling by the customer

6. Cancellation Policy

  • Orders can be cancelled within 24 hours of placement if not yet shipped.

  • For post-shipment cancellations, return policies apply.

7. Contact Us

For any queries regarding returns or refunds, please contact:
📧 Email: [leafyprofessional@gmail.com]
📞 Phone: [8667626631]
🏢 Address: [No 24, Nabigal nayagam street Kambar nagar Kolathur Chennai, TamilNadu 600082]